Return Policy
Return Policy
Thank you for shopping with Jorgensen Powersports. We strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please review our return policy below:
1. Eligibility for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days of the delivery date.
- Certain items such as perishable goods, personalized items, and final sale items are not eligible for return.
2. Return Process:
- To initiate a return, please contact our customer service team at Info@jhsport.com to obtain a return authorization.
- Please securely package the item(s) and include the original packing slip or proof of purchase.
- We provide free return shipping on all returns. A prepaid shipping label will be provided upon request.
3. Refunds:
- Refunds will be issued to the original payment method upon receipt and inspection of the returned item(s).
- Please allow 5-7 business days for the refund to reflect in your account.
4. Exchanges:
- We currently do not offer direct exchanges. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
5. Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to provide a replacement or a refund as needed.
6. Restocking Fee:
- A restocking fee may apply to certain returns. This fee will be deducted from your refund amount.
7. Final Sale:
- Items marked as final sale are not eligible for return or exchange.
8. Changes to Policy:
- Jorgensen Powersports reserves the right to modify or update this return policy at any time without prior notice.
For further assistance or inquiries regarding returns, please don't hesitate to contact our customer service team. Thank you for choosing Jorgensen Powersports.
Sincerely, Jorgensen Powersports